We take care of your security, so we need a separate form for every agreement you have with us. For example, if you have a solution agreement (PCP) and a fixed cost maintenance plan, we need two forms. A deferral of payment is an agreement that allows you not to make payments for up to 3 months. During this period, your agreement is not considered late or reports a negative impact on your credit file. Applications for deferred payments are subject to an aptitude test; This should ensure that it does not worsen your financial situation depending on your individual circumstances. For more information, click here on our full page for Volkswagen Financial Services FAQs. If you have a temperance purchase or lease agreement with us, you can request a copy of a previous VAT plan. In the VAT calendar, all payments are due for up to 12 months. Some companies use it to recover taxable VAT when each tax point/tax point is reached. For more information on how to terminate your agreement prematurely, please click here. It`s easy to keep control of your agreement online. You can use your online account to make changes quickly and easily by selecting your brand below: If you have problems paying for your contract, please contact us via this online form.
We are here to help with a variety of options. We recommend that you stay in touch with us and update us if your personal data changes during the duration of your contract. Have you moved to a new home, changed your contact information or personal data, including insurance? Please update us. We know that coronavirus disrupts the lives of all human beings, but we want to assure you that we are doing everything we can to help you as this unprecedented situation evolves. We are currently seeing an unusually high number of requests and remain committed to processing them to provide the answers and support you need. We would like to thank you for your patience during this time, and for helping us, we ask you to contact only if urgent. If you have already done so, you can be sure that it may take a few weeks, but we will contact you, so there is no need to contact us again if your situation has not changed. Our phone lines remain open to vulnerable customers and key employees, and we`ve developed a variety of web forms so you can get in touch with us if you need help.